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Our Promise, Returns and Refunds

We always strive to deliver fresh flowers at its best condition and on time.

    Freshness

      We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at order@florismdeart.com.my immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date. In your email, please include a photo of the wilted flowers within 24 hours of receipt in order to be eligible for a replacement.

        Damage

          Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. In any occasions (out of our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care (order@florismdeart.com.my) immediately so that we can arrange a replacement at our next available delivery date. Please attache a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a replacement.

            Non Delivery

              We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at order@florismdeart.com.my. We will send you a replacement on our next available delivery date.

                Returns

                  Please understand that due to the perishable nature of flowers & food, we are unable to accept returns. We offer customers replacement of flowers if the flowers are not delivered to an acceptable quality, as detailed above.